I've had 2 HAAN Steam Mops SS-25, both of them broke after using them no more than 8 or 10 times. Their Customer Service is terrible, don't waste you money buying a HAAN Product. They replaced the 1st one and the same same happend to the 2nd one, it won't heat up. They...Read more
Purchased a steam mop in Jan 2017 and the CR motion quit working after about 4 uses. My husband tried to call them and they would never call back. I started emailing them and finally got an answer after about 3 weeks. Here is what it said: We are in the process of...Read more
Bought a steam mop for over $200. It broke within the 1 year warranty period. I emailed the company and was told to mail the unit back and was provided a service order number, address and specific instructions. I mailed the unit May of 2016 and it is now Jan 2017 and...Read more
This company has no customer service. They do not return phone or email messages. I lost the cap to the steamers water bottle and it is not even available to purchase. So, a new $200 machine is inoperable because of a 25 cent part! They did not even respond to the...Read more
Bought a Haan floor steamer, handle broke, Haan refused to do repair, said there was no replacement part, I would have to replace it. Bought another a couple of months later, lasted about 3 months, would not turn on. I have called, emailed several times and have not...Read more
Within the last hour I ordered a haan hand-held steamer from their website and entered a code for a $15 discount from allyou magazine. The discount was not figured in and there was no way to back up the order process to try again. I received an email confirmation from...Read more
I have been trying for over a week to order a steam mop. They had offer of free shipping the offer fluctuates from $10 off to free shipping. Want to ask questions before ordering as to avoid returns. Everyone is polite but unable to help me at customer service. Poor...Read more
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