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Bought a steam mop for over $200. It broke within the 1 year warranty period.

I emailed the company and was told to mail the unit back and was provided a service order number, address and specific instructions. I mailed the unit May of 2016 and it is now Jan 2017 and still no replacement steamer as promised. I have called and left messages, emailed and nothing. It's like no one even works there.

Do not purchase this product. Customer service is obviously a joke.

Reason of review: Warranty issue.

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I bought a Haan , the water tank cracked after a few uses. I went to the website to purchased a new tank, it was 14.95 + 10.00 shipping.

(The water tank is smaller than a liter). I went online to complain and they dropped the shipping charges. After receiving the replacement tank, the cap broke, that would have been another 5.00 + 10.00 shipping, after that I decided to give up on Haan.

The mop performed great but the product did not hold up because of design flaws and cheap materials. I do not recommend this product.

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