1 comment

This company has no customer service. They do not return phone or email messages.

I lost the cap to the steamers water bottle and it is not even available to purchase. So, a new $200 machine is inoperable because of a 25 cent part! They did not even respond to the retailer's request for service; nor do they allow the retailer to sell parts. Obviously this company cares nothing for customer service or repeat customers.

I will never buy another Haan product. I don't usually resort to writing bad reviews, but in this case, the customer should really be aware of this company.

They are a joke.

Reason of review: Poor customer service.

Location: Plymouth, Michigan

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Answer the phone!!! I've called everyday for a week

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